Personalized items may not be returned. Other items may be returned within 30 days of delivery for a full refund if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world.
When you place an order you will be presented with various shipping options. Please note that the shipping transit times apply after your order is processed. As noted on our product pages - personalization takes 3-5 business days minimum. Once your product is ready it is shipped according to the method you select. Your total time to receive your order will be the processing time + the shipping transit time. Non-personalized items generally ship the day after your order is placed.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.